Shipping and Delivery
Free shipping on orders with fireplaces to most destinations. Unfortunately at this time we do not ship to Alaska, Hawaii, Puerto Rico or the US Virgin Islands in the United States.
When can I expect my order to be shipped?
As soon as we receive your order, we start working on it right away! The confirmed order will be processed within 1-3 Business Days.
Once shipped, you will receive a Shipment Confirmation email with a tracking number.
Most of our items are large, heavy and will be shipped on a freight truck carrier. Usually takes 3-6 days from when your order leaves the warehouse.
A contact phone number will be required at the time an order is placed in order to ensure proper delivery. Please keep your phone available. You will be contacted to schedule a delivery time.
Receiving Your Shipment:
Note: When receiving your shipment, your signature on the delivery receipt legally states that the order was received in good condition.
It is very important for you to inspect the product prior to signing the delivery receipt. If you notify any damage, please write “CONTENTS DAMAGED” on the delivery receipt then sign. This will make the damage claims to be resolved easier.
Damages or Defects:
All orders are inspected prior to shipment to ensure all items are in excellent condition before leave our facilities. Although our products are packaged securely, damages may occur during the shipment.
Please take the time to inspect the shipment and contents before sign for your order. If you find any damage, please take a picture if possible, refuse the shipment and contact us immediately.
If your product appears defective upon use, please contact the manufacturer about your warranty.