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Product Info: 1-888-669-2493
Order Tracking & Freight Damage: 1-877-850-9458 ext-3
info@outdoorflames.ca

Order Info

Invoices

Your Outdoor Flames order confirmation that you receive via email after placing your order is your official receipt. Because most of our products ship directly from the manufacturer, we cannot include invoices with the shipments. If you require another copy of your invoice at any time, please contact us and we will happily resend your invoice to you.

Shipping and Returns

Damages must be reported within 14 days of receiving the shipment for an authorization number and to arrange replacement or credit.  Unwanted or undamaged returns will not be accepted without prior authorization and a 20% restocking fee + freight will be charged.  Original packaging must accompany returns.  Please contact us if you would like to return an item. 

Unauthorized returns will be refused at our docks and returned to sender. Returned merchandise will be subject to a 20% restocking fee and freight charges both ways

 

Refused Shipments

All refused shipments are subject to a 20% restocking fee and freight charges both ways

 

Payment Methods

We take every step necessary to ensure that purchases on our website are 100% secure. For more information see our Privacy & Security Policy. We currently accept the following payment methods:

• Visa
• MasterCard